Voluntary Pause of Global Ship Operations

Princess Cruises extends pause of cruise holidays in Australia through to mid-January 2022

Madrid, September, 22 2021 -  Princess Cruises is extending its pause of cruise holidays in Australia/New Zealand through to January 17, 2022, due to the uncertainty around the return of cruising in the region.

As a result of the pause extension, Coral Princess voyages through to January 27, 2022 are cancelled and Royal Princess and Sapphire Princess seasons through to April 2022 are being cancelled.

“It became apparent we would not be able to deliver planned deployment of Royal Princess and Sapphire Princess in Australia before they were due to start their published northern hemisphere voyages,” said Deanna Austin, Princess Cruises Chief Commercial Officer. “We recognise that guests planning cruises over the popular summer and new year holiday period will be particularly disappointed with the changes, however, we wanted to give guests as much notice as possible so they could plan their holidays with certainty.”

For guests booked on a cancelled cruise, guests have the option to move to an equivalent cruise. The rebooking process will have the added benefit of protecting the guests’ fare on their replacement cruise. Alternatively, guests can choose a future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum £25) or a full refund to the original form of payment.   

 Requests must be received through your travel agency by October 31, 2021, or guests will automatically receive the FCC option. FCCs can be used on any cruises booked by December 31, 2022 and sailing by April 30, 2023.  

Princess Cruises cancels select cruises in Mexico, California Coast, Caribbean and Mediterranean 

While Princess Cruises continues to work with various government and port authorities to finalise its additional plans for return to cruising and due to ongoing international travel restrictions, the company is cancelling the following cruise holidays: 

• California Coast and Mexico sailings on Ruby Princess through August 21, 2021 
• Caribbean sailings on Caribbean Princess through August 21, 2021 
• Remaining 2021 Mediterranean season on Enchanted Princess 

For guests booked on a cancelled cruise, Princess will offer to move guests to a choice of an equivalent cruise in 2021 or 2022. The rebooking process will have the added benefit of protecting the guests’ 2021 fare on their replacement cruise. Alternatively, guests can choose a future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum €25) or a full refund to the original form of payment. 

Requests must be received by June 15, 2021 or guests will automatically receive the FCC option. FCCs can be used on any cruises booked by and sailing by December 31, 2022

PRINCESS CRUISES EXTENDs PAUSe OF CRUISE VACATIONS ON diamond princess

While we work with government and port authorities to try to finalise our plans for return to cruising, we have made the difficult decision to cancel Japan sailings on Diamond Princess through 8 November 2021. Affected sailings include Roundtrip Tokyo (Yokohama) cruises sailing before October 16, 2021 and one 24-day voyage sailing from Singapore to Los Angeles.

Guests booked on these voyages have the following options:

Offer: Guests with a matched voyage in 2022, can select Options 1, 2 or 3. Guests with no matched voyage in 2022, can select Option 2 or 3

Option 1 - Move to the replacement 2022 voyage with fares protected (excluding promotional benefits such as OBC. For voyages with a shorter duration, the fare will be pro-rated accordingly. For voyages with a longer duration, guests will keep their current 2021 fare. Refer to attachment below for replacement voyages.

Option 2 - Receive a Future Cruise Credit to the value of 100% of the cruise fare paid + 10% bonus FCC based on the value of the cruise fare paid to be used by 31st December 2022. Minimum value £25.

Option 3 - Receive a full refund of monies paid.

Requests must be received by May 7, 2021 or guests will automatically receive the FCC option. FCCs can be used on any cruises booked by and sailing by December 31, 2022.  

PRINCESS CRUISES extends pause of cruise holidays from Seattle through June 27, 2021

Madrid, March 17, 2021 - While Princess Cruises continues to work with various United States and Canadian government officials to try to preserve a portion of the Alaska 2021 cruise season, the company is extending its pause of cruise holidays for sailings from Seattle through to June 27, 2021.  
 
The pause in operation affects seven-night Alaska Inside Passage cruises on Emerald Princess and Majestic Princess.
 
For guests booked on a cancelled voyage, Princess will offer to move guests to the equivalent cruise in 2022. The rebooking process will have the added benefit of protecting the guests’ 2021 fare on their 2022 voyage. Alternatively, guests can choose a future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum £25) or a full refund to the original form of payment.  

Requests must be received through this online form by April 10, 2021 or guests will automatically receive the FCC option. FCCs can be used on any cruises booked by and sailing by December 31, 2022. 


Princess Cruises Extends Pause of Cruise Vacations from
Los Angeles, Ft. Lauderdale and Rome through June 30, 2021 

Madrid, 10 marzo 2021 -

While Princess Cruises continues to work with government and port authorities to finalize its plans for return to cruising, the company is extending its pause of cruise vacations sailing the Caribbean, California Coast, Mexico and Mediterranean through June 30, 2021.

The pause in operation affects the following voyages:

  • Caribbean Princess: Seven-day Western and Eastern Caribbean cruises
  • Enchanted Princess: Seven-day Mediterranean & Adriatic, seven-day Western Mediterranean, and 14-day Western Mediterranean & Adriatic Medley
  • Ruby Princess: Seven-day Classic California Coast, seven-day Mexican Riviera, and five-day Cabo San Lucas Getaway sailings

For guests booked on a cancelled voyage, Princess will offer to move guests to the equivalent cruise in 2022. The rebooking process will have the added benefit of protecting the guests’ 2021 fare on their 2022 voyage. Alternatively, guests can choose a future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum $25 USD) or a full refund to the original form of payment.  

For guests currently booked on a cancelled voyage where there is no matched cruise available in 2022, guests will automatically receive a refundable future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum $25). Alternatively, guests can request a full refund to the original form of payment. 

Requests must be received through this online form by April 15, 2021 or guests will automatically receive the FCC option. FCCs can be used on any cruises booked by and sailing by December 31, 2022. 

Princess will transfer the commission earned by travel agents from the cancelled 2021 cruise to the new booking in 2022 for bookings that were paid in full. This convenience is in recognition of the critical role they play in the cruise line’s business and success


Princess Cruises Extends Pause of Cruise Vacations on Roundtrip Southampton Sailings through September 25, 2021

MADRID, March 4, 2021 - As Princess Cruises continues to review and assess its operations following the recent UK Government announcement on the roadmap to ease lockdown and related international travel restrictions, the company is extending the pause of its UK-based cruise vacations, sailing roundtrip from Southampton, through September 25, 2021 on Sky Princess, Regal Princess and Island Princess.

For UK guests, Princess Cruises will launch a series of new short cruises departing in late- summer on Regal Princess and Sky Princess from Southampton that will go on sale later this month.

"We share in our guests’ disappointment over these cancelled voyages, and we appreciate the continued understanding and cooperation from our loyal guests and travel advisors,” said Jan Swartz, president of Princess Cruises. “As we prepare our ships for a return to service, we remain in close contact with the UK Government to monitor the latest travel guidance for international guests.”

For guests booked on a cancelled voyage, Princess will offer to move guests to the equivalent cruise in 2022. The rebooking process will have the added benefit of protecting the guests’ 2021 fare on their 2022 voyage. Alternatively, guests can choose a future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum $25 USD) or a full refund to the original form of payment.

For guests currently booked on a cancelled voyage where there is no matched cruise available in 2022, guests will automatically receive a refundable future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum $25). Alternatively, guests can request a full refund to the original form of payment.

Requests must be received through their travel agent by April 15, 2021 or guests will automatically receive the FCC option. FCCs can be used on any cruises booked by and sailing by December 31, 2022.

PRINCESS CRUISES EXTENDS PAUSE OF GUEST CRUISE HOLIDAYS TO SELECT ALASKA, CANADA & NEW ENGLAND AND PACIFIC COASTAL SAILINGS IN 2021

MADRID, 25 febrero 2021 -

As Princess Cruises continues to review and assess its operations as a result of the Canadian Transport Ministry’s Interim Order that extends the closure of Canadian ports and waters to passenger vessels, the company has found it necessary to cancel the following voyages for 2021:

  • Alaska seven-day ‘Voyage of the Glaciers’ cruises, sailing between Vancouver, B.C. and Anchorage (Whittier)
  • Pacific Coastal sailings that start or end in Vancouver, B.C.
  • Canadian Adventure sailing roundtrip from Southampton, U.K.

Princess is engaged with various United States and Canadian government officials to try to preserve a portion of the Alaska and Canada & New England 2021 cruise seasons. In the meantime, Princess has committed to operating the Kenai Princess Wilderness lodge along with McKinley Chalet Resort in Denali and Westmark Fairbanks Hotel this summer and is currently working on land package details that will be announced shortly.

An alternative Canadian Adventure cruise will sail roundtrip from Southampton in 2022 on Sky Princess. The itinerary includes an overnight stay in New York City and guests will visit other popular ports-of-call such as Boston, Rhode Island and Maine in the U.S., plus Corner Brook, Sydney, Prince Edward Island, Bay of Fundy, Halifax and Newfoundland in Canada. The cruise will depart from Southampton on 24 September, 2022.

"We share in our guests’ disappointment over these cancelled voyages especially as we have been preparing our ships for our return to service,” said Jan Swartz, president of Princess Cruises. “Princess Cruises has sailed to Alaska for more than 50 years and the incredible Last Frontier is part of our proud heritage. We understand, how much of Alaska is dependent on the cruise economy. We are going to do all we can to help our business partners and the communities of Alaska.”

For guests currently booked on a cancelled voyage who had paid in full, Princess will automatically rebook them to the same cruise or cruisetour in 2022. No action is required from guests or their travel advisors. The rebooking process will have the added benefit of protecting the guests’ 2021 fare on their 2022 cruise. Once Princess has completed the booking transfer, if the guest would prefer an alternative option, they can choose a future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum $25) or a full refund to the original form of payment.

Guests not paid in full will automatically receive a refundable future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum $25).  

FCCs can be used on any cruises booked by and sailing by December 31, 2022. Alternatively, guests can request a full refund for all monies paid on their booking through therir travel agent. Requests must be received by March 31, 2021 or guests who are not paid in full will automatically receive the FCC option.


PRINCESS CRUISES EXTENDS PAUSE OF GUEST CRUISE HOLIDAYS THROUGH MAY 14, 2021

January 7, 2021 - As Princess Cruises continues to prepare and develop its plans to meet the “Framework for Conditional Sailing Order” issued by the U.S. Centres for Disease Control and Prevention (CDC), in addition to the uncertainty around travel restrictions, the company is extending its pause of guest cruise holidays on ships sailing through to May 14, 2021. This includes sailings in the Caribbean, the California Coast, along with early season Alaska and Europe cruises.

"We appreciate the patience from our loyal guests and travel agents as we work to meet the health and safety requirements for our return to service," said Jan Swartz, president of Princess Cruises. "We continue to prepare our ships for our return to service and we are eager to see our guests back onboard to create summertime memories."

Guests currently booked on these cancelled voyages will have the option to receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare paid.

To receive the above FCCs, no action is required by the guest or their travel agent. The FCCs can be used on any cruises booked by May 1, 2022 and sailing by December 31, 2022. Alternatively, guests can request a full refund for all monies paid on their booking through their travel agent. Requests must be received by February 15, 2021 or guests will be registered for the Future Cruise Credit option. 

 Princess Cruises Extends Pause of Global Ship Operations into 2021   

SANTA CLARITA, Calif. (November 20, 2020) – In response to the U.S. Centers for Disease Control and Prevention (CDC) “Framework for Conditional Sailing Order” pertaining to resumption of U.S. cruise operations, Princess Cruises is extending its pause in global operations to allow time for the estimated preparation needed for completing required activities prior to sailing and taking into consideration the temporary seven-day cap on itineraries that call at a U.S. port. The cruise operations impacted include the following:

  • All cruises sailing through March 31, 2021 
  • All cruises longer than seven days sailing in and out of United States ports through November 1, 2021

Additionally, due to the uncertainty about when international travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing in and out of Japan through June 25, 2021.

SAPPHIRE PRINCESS CANCELLATIONS FOR 2021 ALASKA SEASON

11 November 2020 - Due to a change in deployment, Princess Cruises has cancelled all 2021 Alaska cruises and cruisetours on Sapphire Princess. Sapphire Princess’ new 2021 Summer deployment will be announced at a later date.

Princess has three other ships sailing the 7-day Voyage of the Glaciers itinerary in 2021 (Royal Princess, Coral Princess and Grand Princess)

PRINCESS CRUISES ANNOUNCES EXTENSION OF PAUSE OF OPERATIONS EXTENDS FROM DEC 1 TO DEC 31

Miami (November 2, 2020) - Carnival Corporation & plc the world's largest cruise company, today announced that its North American cruise line brands will extend their existing pause in operations, suspending cruise voyages between Dec. 1 and Dec. 31, 2020.

"Our highest responsibility and top priorities are always compliance, protecting the environment, and the health, safety and well-being of our guests, the people in communities we touch, our crew and shoreside employees," said Arnold Donald, CEO of Carnival Corporation. "We continue to work with the U.S. Centers for Disease Control and Prevention, and global government and public health authorities, as well as top medical and science experts around the globe, on a comprehensive plan for the eventual restart of cruising in North America. With their collective guidance, we have developed and continue to update our enhanced health and safety protocols that are in the best interest of our guests, crew and overall public health. Whenever we restart our cruise operations in the U.S., we certainly look forward to welcoming our guests on board."

Princess Cruises Announces Extension of Pause of Operations in Australia through End of May 2021

SANTA CLARITA, Calif. (October 27, 2020) – Due to the uncertainty about when travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing from  Australia and New Zealand through May 31, 2021.

Guests will receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare paid. To receive the above FCCs, no action is required by the guest or their travel advisor.   

Alternatively, guests can forfeit the bonus FCC offer and request a refund for all money paid on their booking. Guests have until November 30, 2020 to elect a refund, or they will automatically receive the default offer listed above

Princess Cruises Extends Pause of Select Global Ship Operations Until december 15 

Voyages on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess and Sun Princess to Pause Through End of October 2020  


SANTA CLARITA, Calif. (July 22, 2020) – Due to the continued progression of

COVID-19 and related decisions of various government, health authorities, and airlines regarding travel restrictions, Princess Cruises is extending its pause in cruise operations impacting the following voyages: 

  • All cruises sailing in and out of Australia on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess, and Sun Princess through October 31, 2020 
  • All sailings in Asia, Caribbean, California Coast, Hawaii, Mexico, Panama Canal, South America & Antarctica, Japan, and Tahiti/South Pacific through December 15, 2020 

“We share in our guests’ disappointment in cancelling these cruises,” said Jan Swartz, Princess Cruises president. “We look forward to the days when we can return to travel and the happiness it brings to all who cruise.” 

Guests currently booked on these cancelled voyages who have paid Princess in full will have the option to receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare. 

For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC is non-refundable, will not exceed the base cruise fare amount of the currently booked cruise, and will have a minimum value of $100 per person. 

To receive the above FCCs, no action is required by the guest or their travel advisor. Requests must be received by July 30, 2020 or guests will be registered for the Future Cruise Credit option. 

Princess Cruises Extends Pause of Global Ship Operations
For Remaining 2020 Summer Season 

SANTA CLARITA, Calif. (May 7, 2020) – Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting international travel, Princess Cruises is extending its pause of global ship operations and has therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season, including the following cruises and associated cruisetours:

  • All remaining Alaska cruises on Emerald Princess and Ruby Princess
  • All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
  • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
  • Summer to Fall cruises departing from Japan on Diamond Princess
  • Australia-based cruises on Sapphire Princess and Sea Princess through August 
  • July cruises sailing from Taiwan on Majestic Princess
  • Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

“As the world is still preparing to resume travel, it is with much disappointment that we announce an extension of our pause of global ship operations and the cancellation of cruise vacations for our loyal guests,” said Jan Swartz, president of Princess Cruises. “Among other disruptions, airlines have limited their flight availability and many popular cruise ports are closed. It saddens us to think about the impact on the livelihood of our teammates, business partners and the communities we visit.”

Guests currently booked on these canceled voyages, who have paid Princess in full, will have the option to receive a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional bonus FCC equal to 25% of the cruise fare. This Future Cruise Credit can be used for any cruise with sailing date until May 1, 2022.

For those guests that have not made the payment in full, Princess will refund the paid amount as a deposit, or as an alternative, Princess will offer a FCC for the deposit amount plus a bonus according to each reservation conditions.

In order to receive the above FCC no action is required.

Alternatively, guests can request a full refund for all monies paid on their booking. Requests must be received by June 15, 2020, or they will receive the refundable Future Cruise Credit option.

Princess Cruises Extends Temporary Pause of Global Operations
Through June 30 Due to Global COVID-19 Outbreak

Cruise Line Also Announces Cancellation of Alaska Gulf Voyages, and Land and Sea program for first time in its history


SANTA CLARITA, Calif. (April 14, 2020) – In continued response to the impact of the COVID-19 global outbreak and the recent order from the United States Centers for Disease Control (CDC), Princess Cruises is canceling all voyages through June 30, 2020. The cruise line had previously announced a voluntary pause for two months (60 days), impacting voyages departing March 12 to May 10, 2020.

In addition, Princess Cruises can confirm modifications to the Alaska season, which includes the cancellation of all Princess Alaska Gulf cruise and cruisetours. The five wilderness lodges, trains and buses operated by Princess in Alaska will not open this summer. We will continue round-trip sailings from Seattle to Alaska on Emerald Princess and Ruby Princess.

“This global outbreak continues to challenge our world in unimaginable ways. We recognize how disappointing this is to our long-term business partners and thousands of employees, many of whom have been with us in Alaska for decades,” said Jan Swartz, president of Princess Cruises. “We hope everyone impacted by these cancellations – especially our guests, travel advisor partners, teammates, and the communities we visit - understand our decision to do our part to protect the safety, health and well-being of our guests and team.  We look forward to the brighter days and smooth seas ahead for all of us.”

Each ship will have a unique return to service date, based on the previously published cruise itineraries, with some modifications, departing after July 1. 

Princess Cruises is offering two cancellation options. Guests currently booked on these canceled voyages, who have paid in full, will receive a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid and, as an added incentive, an additional 25% FCC. Guests must use their credits on a cruise that sails on or before May 1, 2022. No action is required for guests to receive this offer and they will be notified by e-mail once the credits have been issued. 

Alternatively, guests can receive a full refund for all monies paid in full on their booking. Requests must be received by May 31, 2020, or they will receive the Future Cruise Credit option. Guests who have not yet paid in full will receive a refund of all monies paid.

Princess Cruises Announces a Voluntary and Temporary Pause of its Global Ship Operations for 60 Days

Cruise Line Remains Committed to the Health, Safety and Well-Being of Guests, Team Members and Communities Visited Globally


SANTA CLARITA, Calif (March 12, 2020) -  In proactive response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution, Princess Cruises announced that it will voluntarily pause global operations of its 18 cruise ships for two months (60 days), impacting voyages departing March 12 to May 10.


“Princess Cruises is a global vacation company that serves more than 50,000 guests daily from 70 countries as part of our diverse business, and it is widely known that we have been managing the implications of COVID-19 on two continents,” said Jan Swartz, president of Princess Cruises.  “By taking this bold action of voluntarily pausing the operations of our ships, it is our intention to reassure our loyal guests, team members and global stakeholders of our commitment to the health, safety and well-being of all who sail with us, as well as those who do business with us, and the countries and communities we visit around the world,” added Swartz.


While this is a difficult business decision, we firmly believe it is the right one and is in alignment with our company’s core values. Rest assured the long-serving and dedicated professionals at our company will make best use of this time to prepare Princess Cruises’ fleet of cruise ships for a successful return to operation to serve our guests by delivering an exceptional vacation experience.


Those currently onboard a cruise that will end in the next five days will continue to sail as expected through the end of the itinerary so that onward travel arrangements are not disrupted. Current voyages that are underway and extend beyond March 17 will be ended at the most convenient location for guests, factoring in operational requirements. Princess will do everything possible to return each guest home with the greatest amount of care possible. During this time, our operations and medical teams across the fleet will remain vigilant in their care and service for guests and crew onboard.


For those who are impacted by this business decision, Princess is offering guests the opportunity to transfer 100% of the money paid for their cancelled cruise to a future cruise of their choice. To add a bonus incentive for guests to accept this offer, the company will add an additional generous future cruise credit benefit which can be applied to the cruise fare or onboard expenses.  In addition, Princess will honor this offer for those guests who had made final payment and cancelled their booking on or after February 4, 2020. The future cruise credit can be used on any voyage departing through May 1, 2022.


Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the future cruise credits, in recognition of the critical role they play in the cruise line’s business and success.


If the future cruise credit option does not work for some guests, they will be able to complete an electronic form on Princess.com to request a cash refund. Princess asks guests not to call the Reservation Call Center due to the possibility of high call volumes and the potential of long on-hold wait times due to this unprecedented action. Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation. 


In a video posted on YouTube, Jan Swartz shares that “while this is a difficult business decision, we firmly believe it is the right one and is in alignment with our company’s core values. Rest assured the long-serving and dedicated professionals at our company will make best use of this time to prepare Princess Cruises’ fleet of cruise ships for a successful return to operation to serve our guests by delivering an exceptional vacation experience.”


Loyal guests, employees, travel advisor partners and business partners around the world have asked what they can do support Princess Cruises and its more than 35,000 team members in these challenging times. The answer is simple – book a cruise with Princess and bring your family and friends along.  The company offers over 180 itineraries to popular and exotic destinations around the globe.

Princess Cruises plans to be back in operation beginning with cruises departing May 11, 2020.